How to use this Interactive Text v Approach to examining the syllabus vi Analysis of past papers vi Tackling multiple choice questions viii
Part A The business and accounting environment
1 The business environment 3 2 Organisational structure 21 3 Business planning and control 47 4 The accounting function 57
Part B Effective management of business and accounting systems
5 Monitoring business and accounting systems 71 6 Identifying and preventing fraud 87 7 Improving control procedures 103 8 Management information and reporting systems 119
Part C Management theory, principles and techniques
9 Leadership, management and supervision 133 10 Individual and group behaviour 159 11 Team management 177 12 Motivation 195
Part D Individual effectiveness at work
13 Planning and organising personal work 217 14 Constructive relationships 241 15 Performance appraisal 273 16 Training and development 293
Part E Health, safety and security in the working environment
17 Health and safety in the workplace 317 18 Security in the workplace 349
Exam question bank 369
Exam answer bank 379
List of key terms 407
Index 408
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